We are indeed! We launched in April 2007 and since then we've had the pleasure of getting over a million of you into the gigs you love. We work with many of the UKs biggest promoters, festivals and venues, as well as providing ticketing services to household names such as Absolute Radio and Time Out.

All our tickets are sourced directly from promoters and venues. We are not an auction site, and you won't find us selling tickets at ten times their face value. Check out our contact us page, and you'll see that we don't hide behind a PO Box number or a non-geographic phone number, and all our company and VAT registration details are there to provide complete transparency.

Gigantic are also members of STAR (Society of Ticket Agents and Retailers) who are the leading self-regulatory body for the entertainment ticketing industry across the United Kingdom, so you know you are always in safe hands.

We use state of the art technology to protect us, and you, from fraud. Sometimes we will ask customers to provide us with additional information to confirm that they have authorised a ticket purchase. Please don't be offended if this happens ? it's better to be safe than sorry!

Yes, we use 256-bit SSL encryption, the highest standard in common use. We use a GeoTrust Digital Certificate, and our order form carries the GeoTrust Trusted Site Seal, which you can click on for visible, real-time assurance that our site is protected by one of the most trusted digital certificate providers on the web.

Please tell us! We've tested our site using the most common platforms and browsers, but there are so many different combinations out there it's impossible to test them all. If you spot something that's not working properly, or just looks plain odd, let us know so we can fix it.

Click here to report your bug to our IT team

We really appreciate your input in helping to make the site better for everyone.

Of course! We always recommend you read our Terms & Conditions before purchasing your tickets. You can read our Terms & Conditions by clicking here.

We will only share your data with promoters and artists if you give us permission during the checkout process. 

You can read our privacy policy by clicking here.