Please make sure you register with the email used to purchase the tickets before attempting to log in.

You can download the app here:

https://www.axs.com/faq

You might be prompted to sign up to both the OVO app and the AXS platform, please ensure you do this. 

If you have done this, try deleting and reinstalling the app. 

Sometimes tickets do not appear until a day or two before the event as part of the promoters anti-touting policy.