Tickets are delivered via Royal Mail standard post. If the tickets you are buying are irreplaceable, we will send your tickets out using a secure and insured delivery service. In these circumstances we use either Royal Mail Special Delivery or DX Secure. The cost for using these signed for services is higher than standard delivery and is set by the delivery companies not ourselves. This higher cost will be reflected in your delivery charge

A delivery charge includes the secure delivery of your tickets to your stated address as well as the physical ticket stock, the printing and packing of your tickets and the labour involved with this.

For orders outside of the UK, we will make an international delivery option available where possible. If the tickets are irreplaceable we will insist that you pick your tickets up at the venue's Box Office on the day of the event to guarantee entry and ticket security.

Tickets are usually dispatched around 5 days before an event is due to take place.

As soon as they arrive in stock from the promoters, we will send them straight out to you in the post.

If you still haven’t received your tickets 3 working days before the event, please notify us and we will make alternative arrangements for you.

If your tickets are being posted and you haven't received them 10 days prior to the event, please contact us with your reference number and we will chase it up for you. Please DON'T leave it until the last minute to get in touch. It's important to contact us at least four working days before the show, so that we can contact all the parties involved on your behalf.

If your order has not already been dispatched, you can change your delivery address online. To do so please either use the order tracker or login to your account (if you set one up when purchasing tickets).

Be advised that Gigantic always strive to get your tickets to you as quick as possible, which is why it is a matter of urgency that you update your address or instruct our customer services team to do so as soon as possible. Gigantic cannot be held responsible if your tickets have already been dispatched to you prior to a change of address. In such instances Gigantic may not be able to refund or replace these tickets and we may not be able to make alternate arrangements for you.

If it's too late to get tickets to you by post, for most events we can offer Box Office Collection.

D'oh! Please check your tickets as soon as they arrive so we can try to sort out any problems. If anything seems to be wrong, please contact customerservices@gigantic.com straight away.