Box Office Collection means that your tickets will be waiting for you at the venue, usually an hour or so before the show starts. You will need to take the card you booked with, your reference number and valid ID (passport/drivers license) when you pick your tickets up.
Sometimes there is a fee for box office collection, this is to help cover the costs of the administration of arranging the collection and posting tickets to the venue when necessary
If the booker's name has been printed on the ticket(s)- the tickets must be collected by the person who is named on the ticket.
If the booker's name has not been printed on the ticket(s)- please contact customerservices@gigantic.com 72 hours before the event to enquire if somebody else can collect the tickets on your behalf from the Box Office providing they have a letter of authorisation, written by you.
If someone else is collecting your tickets from the Box Office they will need to provide a letter of authorisation to the Box Office from yourself, and the ticket collector will need to provide a valid form of ID (passport/drivers license).
Please note that letters of authorisation won't be accepted by every venue, and you should always check each event's specific terms of entry before trying to used one.
Use this form to email a letter of authorisation to the person collecting your tickets. Depending on the recipient's email filtering this may go to their junk folder.
Please note a copy isn't sent to Gigantic and we can't trace any letters sent using this form.
