Tickets purchased are strictly  non-transferable and non-refundable. We can only offer a refund with permission from the event organisers.

If you have purchased ticket protection you can find the details on how to make a claim on our website by clicking here.

Please allow  5-7 working days for the funds to appear in your account.

For security reasons we are unable to refund to a different card or payment method.

If the money still hasn't reached you after 28 days, please our customer serivce team, quoting your order reference number.

An  ARN number is a reference number all banks use to track payments, please liaise with your bank and they should be able help locate the transaction. Please contact our customer service team if you need one to track your refund after 10 working days.

If it has been over 10 working days and no funds have arrived in your account, please double check first that you are checking the right account. You will need to contact your bank first to see if there are any issues their side as to why the money has not arrived to you. If they cannot locate the funds then contact our customer services team!