Payment Plan allows you to pay for your ticket(s) over a number of instalments. Any booking & delivery fees will be included in the first payment.

Then, on the 1st of each month following you will pay off another chunk of the tickets you have ordered. There are no hidden costs or booking fees applied to the subsequent payments.

If the 1st of the month falls on a weekend or bank holiday, your payment will be taken the next working day.

If the funds aren't available in your account on the 1st of the month, if your card has expired,  or your bank has rejected the payment due to 3D secure, you will be notified and given the opportunity to pay the amount due.

If you wish to cancel you payment plan, please notify us on customerservices@gigantic.com at least 7 days before the next payment date. We will then cease to take any remaining payments. Please note you will NOT be entitled to a refund of any previous payments.

If a payment gets rejected you will be sent an email to inform you. This email contains instructions to change the card on your payment plan should you need to, which will enable you to make the missed payment, and stay within the payment plan.

No, as stated when you place an order all tickets are sold on a strictly non-refundable basis.

No, all payments must be made as per the payment plan schedule you agree to upon purchase.

By tracking your order, you can view a breakdown of your payment plan schedule.

No, once an order has been placed, tickets cannot be changed. Take extra care to make sure you only order the tickets you actually want.

If you need to change the card attached to your payment plan, please contact customerservices@gigantic.com 

They can cancel the next payment for you which will automatically send you an email containing a link, here you can add a new card for future payments!

If you decide you no longer wish to attend the event, you will need to inform us in writing 7 days prior to an upcoming payment date that you wish to cancel your order. We will then cease to take any remaining payments. Please note you will NOT be entitled to a refund of any previous payments.