You'll get a clear on screen confirmation with a unique reference number when your transaction has successfully completed. You will also be instantly sent a confirmation email to the email address you provided.

If you send us an email at customerservices@gigantic.com with your full address and the last 4 digits of the card you booked with, we will be able to locate your order for you!

Sure! If you have deleted your confirmation email, just get in touch with our customer services team through customerservices@gigantic.com  and one of the team will resend it to you!

If you can't see your email confirmation land in your inbox around 10 minutes after making your booking, please double check your junk/spam folder as they can sometimes filter into there!

If you still can't see it, please email customerservices@gigantic.com and we can track it down for you!