ANDY & THE ODD SOCKS – FREQUENTLY ASKED QUESTIONS
AGE RESTRICTION
Whilst this is an all ages performance, the show has been designed for people aged 3 and over. We recommend you use your own discretion, but it’s recommended that anyone under 3 wears ears defenders/ protection.
FROM WHAT AGE DO CHILDREN NEED A TICKET?
Age restriction and babes in arms policy varies for each venue, therefore please check on their website or with their box office directly.
IS THERE AN AREA TO STORE MY BUGGY OR PRAM AT THE VENUE?
Please contact the venue you’re attending for further information on buggy storage or cloakroom.
ARE TODDLER BOOSTER SEATS AVAILABLE?
Please contact the venue you’re attending for further information on the availability of booster seats.
HOW MANY MEET & GREET VOUCHERS DO I NEED TO BUY? DOES THE VOUCHER INCLUDE ACCESS TO THE SHOW AS WELL?
One Meet & Greet Voucher will allow up to six people to attend the meet & greet with Andy & The Band. This can be any combination of child/adult (E.G: two adults and two children, one adult and three children). Babes in arms shall be excluded from the total count of six people for the purpose of calculating the group size.
A signed poster will be given to you during the meet & greet. Posters are issued 1 per voucher.
PLEASE NOTE: THE MEET AND GREET VOUCHER IS NOT AN ENTRY TICKET. TICKETS TO THE SHOW HAVE TO BE PURCHASED SEPERATELY
HOW DO I ACCESS THE MEET & GREET? WILL I RECEIVE A TICKET?
You will not receive a ticket or voucher prior to the event. On the day of the show at the end of the performance, the venue staff will direct you to the queue for the meet & greet. You will then be checked in via a list where you will need to state the name of the ticketholder (the person that bought the ticket).
ACCESSIBILITY
For any information in regards to accessibility, please contact the venue directly or check information on their website for further information.
For any concern about show suitability, please contact customerservices@kilimanjarolive.co.uk
TICKETS ARE NOT AVAILABLE FOR MY CHOSEN SHOW, ARE THEY SOLD OUT?
If a show is sold out, this will be stated on the venue website when trying to buy a ticket. If in doubt, please contact the venue box office.
HOW LONG IS THE SHOW?
The show is approximately 70 mins with no intermission (please note this is subject to change).
WHERE ARE MY TICKETS?
If you have queries on your tickets, please contact the ticket agent you bought them from.
I HAVE ANOTHER PROBLEM NOT LISTED HERE
For any question in regards to how to get to the venue, bringing food or drinks in the show, facilities, parking, please check with the venue you’re attending directly (via their website or customer services team).
For any query in regards to your tickets or the show, please email customerservices@kilimanjarolive.co.uk. Please note that if you have bought your tickets with the venue, you will need to contact the venue box office.
Gigantic are a primary ticket agent and full members of STAR (Secure Tickets from Authorised Retailers)
More infoAge restrictions apply - check event information
As a first time buyer you may be nervous about purchasing tickets through a company you've not used before. This is completely understandable, which is why we want to put your mind at ease and assure you that Gigantic Tickets are a safe, reliable place to buy tickets from a primary ticket agent. We are full members of STAR - the society of Ticket Agents and Retails. STAR is the leading self-regulatory body for the entertainment ticketing industry across the United Kingdom.
STAR members include all major UK ticket agencies as well as Gigantic Tickets and numerous venues and box offices in London and across the country. There are also associate members in other industries (such as travel) where entertainment ticketing forms part of their business and affiliate members who do not sell tickets directly to the public but support STAR's work.
Buying entertainment tickets from a STAR member - in person, by phone or online - enables you to buy with confidence, as all members sign up to STAR's Code of Practice, which requires them to treat customers fairly and make all transactions clear and straightforward.
Customers buying from a STAR member will benefit from:
To give you complete peace of mind you can find Gigantic Tickets on STAR's current full membership list here and verify our full membership by clicking here.
For more information about STAR please visit their official website here.
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